Contact JAZ
Tell us what happened and share the information available to you.
Start on WhatsApp ↗CLAIMS SUPPORT 24/7
When risk becomes real,
we stay with you.
Before, during and after every claim.
No silence when it matters.
Speak directly with JAZ Insurance.
YOUR NEXT STEPS
Start with a conversation.
We help with what comes next.
Understand the next steps
We help you understand the required next steps and documentation for your situation.
We stand with you
We remain available throughout the claim process, not only when the policy is sold.
JAZ INSURANCE
No closing hours.
No silence when it matters.
Your dedicated claims assistance hotline
Every client who takes out a policy through JAZ INSURANCE receives a dedicated hotline number for claims assistance, available 24 hours a day, 7 days a week. Keep that number accessible with your policy documents. Use the number provided for your policy when requesting urgent claims assistance. Routine office contact remains available on +961 81 955 961, WhatsApp or info@jazinsurance.com.
Identify the policy and what happened
When contacting JAZ, provide the policyholder’s name and the policy reference if available. Briefly describe the event, its date and the type of assistance needed. The relevant information will differ between a medical request, vehicle incident, property event and cargo shipment. Clear initial details help identify the policy and the next administrative contact. If an insurer or assistance provider has already given you a reference, include it in your message.
Prepare the information requested
JAZ can help explain which documents the insurer is asking for and how to share them. Depending on the situation, these may include the policy schedule, invoices, photographs, reports or transport documents. Keep copies of documents and correspondence so the claim can be followed using the same references. Ask which channel should be used for sensitive personal documents rather than placing them in a general website feedback form.
Follow up and keep a clear record
JAZ can follow up with the insurer and help you understand the next steps in the process. Keep a record of the information sent, the references provided and the contact details used. If more documents are requested, confirm which items are still needed. JAZ is an independent broker and provides assistance with the communication and administration of the claim. This support continues after a policy has been arranged.
Contact details and office requests
JAZ INSURANCE is based at [STREET, BUILDING, FLOOR], Fanar, Lebanon. Office hours. [HOURS]. Contact the office about policy servicing, quotation requests and renewal discussions by phone, WhatsApp or email. Policy clients should keep their dedicated claims assistance hotline separate from routine office contact details so it can be found quickly when needed. Tell JAZ if you need help locating the hotline provided with your policy.